Privacy Policy
At Oak & Willow Counselling, your privacy is very important. This policy explains how your personal information is collected, stored, and used.
1. Information We Collect
When you contact or book sessions, I may collect the following information:
- Name, email, phone number
- Date of birth (if relevant for your sessions)
- Information you share during counselling sessions
- Payment details
2. How Your Information Is Used
Your information is used to:
- Arrange and provide counselling sessions
- Communicate with you about appointments and payments
- Keep accurate records of sessions
- Ensure your safety and wellbeing
3. Confidentiality
- Everything shared in sessions is treated confidentially.
- Information will only be disclosed if there is a serious risk of harm to yourself or others, or if legally required.
- I may consult with my supervisor about cases; no personal details are shared.
4. Data Security
- All personal information is stored securely, in line with GDPR regulations.
5. Your Rights
You have the right to:
- Request access to the information held about you
- Request corrections to your information
- Request deletion of your information (except where it is required for legal or professional reasons)
6. Retention of Records
- Records are kept securely for a minimum period as required by professional guidelines.
- After this period, records are safely destroyed.